Privacy Notice
This privacy notice explains how Stitch Craft handles personal data when you use the website, make an enquiry, book an appointment, or engage us for tailoring, remodelling, or upcycling work. It is intended to describe our general practices in clear terms.
This summary highlights how to navigate the information provided in this policy.
Your Rights
You may have rights to access your data, request correction, ask for deletion in some cases, object to certain processing, or request restriction of use. Where a request cannot be fully met, we will explain the reason where appropriate.
Making a Request
To make a privacy request, use the contact details in this notice and describe the information or action you are seeking. We may need additional details to locate the relevant records and to verify that the request is genuine.
How Long We Keep Data
Project and contact records are retained for a practical period to manage enquiries, complete work, handle follow-up matters, and meet legal, accounting, or dispute-related needs. When data is no longer required, it is deleted or anonymised where appropriate.
Changes to This Policy
If we make material changes, we will update the notice on the website and, where appropriate, take additional steps to draw attention to the change. The date of the latest revision may be shown on the page.
Why We Use Data
We use personal data to respond to enquiries, arrange appointments, assess garments, prepare quotes, record design approvals, carry out remodelling or alteration work, manage collection and payment, maintain business records, improve the website, and meet legal or accounting obligations. We may also use data to communicate about the progress of a project or to resolve service issues.
Service Providers
We may share data with payment processors, website and IT support providers, communication tools, and other operational suppliers that help us run the business. These parties are expected to handle information securely and use it only for the services they provide to us.
Legal Disclosures
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the prevention or detection of fraud or misuse. We may also share information where disclosure is needed in connection with a dispute, claim, or regulatory requirement.
Data We Collect
We may process contact details, booking information, project notes, garment assessment details, fitting preferences, payment records, correspondence, and website usage data. Where you submit images or descriptions of a garment, we may also process the information contained in those materials to assess the requested work.
How We Collect Data
We receive data from contact form submissions, telephone or email enquiries, fitting appointments, project discussions, payment interactions, and records created during assessment, consultation, remodelling, collection, and follow-up. We may also obtain limited technical data from the website and service providers used to operate it.
Types of Cookies
We may use essential cookies to support site security and core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.
Cookie Controls
You can usually block or delete cookies through your browser settings and, where available, manage cookie preferences on the site. Some cookies are necessary for basic site operation, and disabling them may affect how the website functions.